Privacy policy

The e-commerce website otticaborin.it is part of the eye-oo project, managed by Eyeoo S.r.l. This privacy policy explains how our organization uses the personal data collected from its users during the use of the website and in relation to our online online sales services, pursuant to the General Data Protection Regulation (GDPR) of the European Union.

Data Controller:

The data controller of your personal data is Eyeoo S.r.l. – via De’ Musei 4, 40124 Bologna (BO) – Italy – VAT and Tax Code IT03799111202. The Data Controller is hereinafter also referred to as “eye-oo”, “we”.

We invite you to carefully read our privacy and cookie policy. For further information, questions or requests regarding the processing of your personal data, you may contact our Customer Service at any time using the email address hello@eye-oo.com.

Index:

• What personal data do we collect?
• How do we collect this data?
• How do we use the data we collect?
• How and where do we store data?
• Marketing
• Your rights
• Changes to our privacy policy
• How to contact us
• How to contact the competent authorities

What personal data do we collect?

During navigation on otticaborin.it we may collect the following data:

• Aggregated data to understand how users interact with and use the website: navigation analytics, pages you visit and how you interact with individual pages.
• Identification personal data (e.g. name and surname, email address, password, etc.) if you register on the website.
• Your email address and consent to receive communications when you subscribe to our newsletter service.
• Personal data you provide when contacting our Customer Service.
• Residence or domicile data, telephone number if you place online orders or complete your user profile, even if an online order is not completed.

How do we collect this data?

By accessing our services or registering on otticaborin.it you directly provide the personal data that we collect and process. We collect and process your data when you:

• Browse, use or view pages of our website by accepting cookies from your browser
• Register online or send an order request through the account creation form and checkout procedure
• Subscribe to our newsletter by entering your email address and accepting service conditions
• Voluntarily complete an online survey or send us a review or feedback, including via email

eye-oo may also indirectly receive your personal data from the following third parties:

• PayPal, if you use the Express Checkout service

How do we use the data we collect?

Your personal data is processed in compliance with applicable personal data protection laws for the following purposes:

• To execute the purchase contract for products or services offered on otticaborin.it
• To allow website registration and manage your login, enabling access to your Account functionalities on otticaborin.it
• To manage requests and questions sent to our Customer Service
• To provide additional services such as subscription to periodic promotional newsletters or other initiatives that we believe may be of interest to you
• To provide services such as in-store trial of a model or product available on the website

How and where do we store data?

eye-oo adopts every reasonable security measure and good organizational practice to protect your personal data and prevent accidental or fraudulent deletion, modification, total or partial data loss, unauthorized access or transmission. Our collaborators are required to comply with strict confidentiality obligations, are informed about data protection practices and receive regular training updates regarding personal data protection laws. Lawfulness of processing and legal basis: processing is lawful based on one or more of the following grounds: it is necessary to provide a service you have expressly requested; to execute a contract for the purchase of goods or services, if your order proposal is accepted or if a service reservation is made; to comply with legal, regulatory, European Union accounting or tax obligations. eye-oo may share your personal data with third parties or software providers to enable service execution, such as product delivery or provision of additional services and statistical analysis in aggregated form to understand website usage and improve our services. Our service providers may include:

• Financial institutions
• Fraud detection and prevention companies
• Third-party technology service providers
• Third-party logistics, transport and delivery companies
• Third-party customer assistance service providers
• Marketing and advertising service providers

Place of processing: We process your data at our operational headquarters, offices and logistics facilities, with external data processors appointed by us and through external data processing platforms. In some cases, our service providers may be located outside the European Union. In such cases, transfer of your personal data is carried out in compliance with legal safeguards. The services provided by our suppliers enable fundamental website functions such as user registration management, review and comment management, customer database management, e-commerce services, payment processing and analytical tools for sessions. Some services operate through servers located in different geographical areas. Reference may be made to the section concerning personal data processing details of each service: Shopify Inc. – Acts as data processor for various types of personal data on behalf of the Data Controller according to its privacy policy, available here: https://www.shopify.com/legal/privacy Place of processing: Canada. Privacy Shield participant. PayPal Inc. – Provides services that allow online payments. It collects and processes various types of data according to its privacy policy available here: https://www.paypal.com/webapps/mpp/ua/privacy-full
Data retention period: Personal data you provide may be legitimately stored for as long as necessary for the purposes stated in our General Terms and Conditions and in any case until possible data deletion is requested, for example until you request deletion of your Account. Personal data collected with your consent for storage and processing to execute a purchase order or provide a requested service is retained in accordance with civil and tax law obligations solely to comply with legal requirements. After the retention period, data is completely deleted or irreversibly anonymized.
Your rights

eye-oo is committed to ensuring that you have full rights, pursuant to Articles 16, 17, 18 and 19 of EU Regulation 2016/679 (GDPR), regarding rectification, deletion and restriction of processing. You have the right to obtain confirmation of whether or not personal data is being processed and to obtain access to your personal data for portability purposes. You have the right to request:

• Access to processed data
• Receipt of your data in a structured, commonly used and machine-readable format
• Rectification and correction of inaccurate or incomplete data
• Deletion of personal data concerning you if data is no longer necessary, or in case of consent withdrawal or legal obligation
• Restriction of processing in certain circumstances

In case of rectification, deletion or restriction of processing, you will receive notification within one month from the request date. To exercise the rights described above, please contact our Customer Service at hello@eye-oo.com. Policy changes

eye-oo periodically reviews its privacy policy and publishes updates on this page. We recommend checking it from time to time.
How to contact us

For further information or questions regarding the processing of your personal data, please contact Customer Service at hello@eye-oo.com.
How to contact competent authorities

To contact your national data protection authority, you may refer to the list of members of the European Data Protection Board, an independent European body that contributes to the consistent application of data protection rules across the European Union.
Last update: June 12, 2023